🧾 Noob Spearo Return Policy
Last Updated: June 21, 2025
At Noob Spearo, we want every order to be spot-on. That said, here’s how we handle returns, replacements, and other common issues.
⚠️ Faulty, Damaged, or Misprinted Items?
If your gear arrives defective, damaged, or with a misprint, let us know within 30 days of receiving your order. We’ll cover the cost to make it right.
For packages lost in transit, claims must be submitted within 30 days of the estimated delivery date.
Found an issue? Email shrek@noobspearo.com and we’ll sort it out as quickly as possible.
📦 Where Do Returns Go?
Most returned items are sent to our fulfillment partner’s facility or organized by us directly. When they receive your return, you’ll get an automatic email notification. Items left unclaimed for 30+ days will be donated to charity.
🚚 Address & Delivery Issues
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Wrong Address: If an incomplete or incorrect address is given, the order will bounce back to us. You’ll be responsible for the cost of reshipping once a correct address is confirmed.
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Unclaimed Packages: These are also returned and can be reshipped at your expense.
💡 Change of Mind / Size Exchange
We do not offer refunds for change-of-mind or buyer’s remorse
If you’re not happy with the size or want a different item, you’re welcome to place a new order. We leave this to your discretion and expense.
🇪🇺 Notice for EU Customers
In line with Article 16(c) and (e) of EU Directive 2011/83/EU, we do not accept returns for:
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Custom or personalized goods
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Sealed items unsealed after delivery (for hygiene reasons)
We reserve the right to refuse returns under these conditions.
📜 Final Note
This policy is governed by the English language. Translations may be available but the English version is the binding one.
If you’ve got questions or need help with an order, reach out anytime. We’re here to help you keep frothing for the next dive.
— The Noob Spearo Team 🐟